To add an agent to a new contact group, the contact group must first be created:

1. Click Dropdowns
2. Click People submenu
3. Click Contact group
4. Click the text click here to add a new row and type the contact type name
5. Click save

To add a person to an existing contact group:

1. Click People and navigate to the person's profile
2. Click People links sub menu
3. Click the "+" button next to contact groups
4. Select contact group from the drop down list
5. Click Add