To add more data to an Agent profile, search for the agent you want to modify

1. Click the People menu
2. Click the search button

1. Type some portion of the agent name
2. Select Agent from the drop-down list to limit People types in the search results
3. click search
4. click the name of the agent

1. Navigate to any sub menu listed on the left of the screen
2. Modify or Add any data as needed
3. Remember to always click save when done making all the changes required