To terminate an agent in darwin Cloud:

1. Click the People menu
2. Click the search button to search an agent you need to terminate

3. Type some portion of the agent name
4. Select Agent from the drop-down list to limit People types in the search results
5. click search
6. click the name of the agent

1. Click Agent Basics sub menu on the left to switch screens
2. Fill in the terminated date by typing in the field or selecting it in the calendar from the drop-down menu
3. After entering the terminated date, active box will be unchecked.

Terminate agent on the Agent Basics sub menu

1. Click the position of the agent
2. Fill in the terminated date by typing in the field or selecting it in the calendar from the drop-down menu
3. Click the save button from the window pop up screen
4. Click save from the Agent Basics screen