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Cause:
This error generally occurs
- When adding an agent on the Property basics screen who is already on the deal and showing on the Agents tab of the Properties menu
- When making multiple updates to the agent on the Agent screen without saving in between
There are two steps to fix this:
Delete the Primary Agent
- Click Properties menu
- Click Agents submenu
- Click any blank space on agent's record to edit
- Click delete
- Click save
The agent next to it will become the Primary agent.
Add the previous primary agent
- Click + button next to listing agent to add
- Click magnifying glass to search for agent
- Enter agent's name
- Click search
- Click the agent name
- Click save
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NOTE: For multiple agents representing a side, changing the primary agent to a different agent is not allowed in Property Basic screen. This needs to be done in Agents tab.