Darwin Cloud

The payments selected for any customer cannot total less than $0

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This error occurs when paying an agent who has two profiles or two different person id in the system.

Example:

  1. Click Sales menu
  2. Click Add payments sub menu
  3. Click search
  4. Choose the company on the dropdown
  5. Click search
  1. Select credit memo and invoice for the agent with the same name but different person ID
  2. Click post
  1. Click yes on the pop up window
  1. The error message will appear The payments selected for any customer cannot total less than $0

To Fix

  1. Click the agent name (hyperlink) to go to agent profile

NOTE: Take note of the person id and do it again for the other invoice IDs.

After checking the agent profile, user should know what invoice should be changed

How to correct the invoice

  1. Click Sales menu
  2. Click Invoices sub menu
  3. Search for the invoice # that needs correction
    • a new window will appear, fill in accordingly
  4. Unpost the invoice
  1. Click the magnifying glass next to customer field
  1. On the pop up window, enter the agent name on the field
  2. Click search
  3. Click on the agent name with right person id
  1. Click post

How to post the payments

  1. Click Add Payments sub menu
  2. Click search
  3. Choose the agents company on the dropdown
  4. Click search
  1. Select the credit memo and invoice for the same agent name with the same person id
  2. Click post
  3. Click yes

The payment should be posted without any error

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