1. Go to https://accounttech.zohodesk.com/portal/en/home

Please ensure that user is logged in to Customer Support Portal. See article AccountTECH Customer Support Portal: Sign in

2. Scroll down to the bottom of the screen click Submit a ticket

On the new window fill in necessary information:

3. Enter Secondary Contacts (CCs)
   • Secondary Contacts will automatically be added as recipients in replies of associated tickets and can access those tickets via portal.
4. Select to which department the ticket should go to
5. Enter Subject and type a brief description of the needed assistance
6. Enter Description and type a detailed explanation of the needed assistance
   • If there are multiple offices, which office the described is occurring
   • If there is an error message, the state the sequence that resulted error
   • If not an error, give specifics to what is incorrect and what is the correct information

7. Choose Type:
   • Question
   • Incident
   • Problem
   • Task
8. Choose Priority: (Optional)
   • Urgent
   • High
   • Medium
   • Low
9. Choose System (Optional)
10. Choose Classifications (Optional)
11. Choose Queue No (Optional)
12. Attach a file
    • Attach a screenshot to request showing an example
13. Click Submit

1. Go to https://darwin.cloud/login. See article Logging into darwin Cloud
2. Enter user name
3. Enter password
4. Click login

5. Click Give us your feedback hyperlink

In the send a feedback window, fill in the following information:

6. Enter Name
7. Enter Email
8. Enter Subject and type a brief description of the needed assistance
9. In the How can we help you? window, enter description and type a detailed explanation of the needed assistance
   • If there are multiple offices, which office the described is occurring
   • If there is an error message, the state the sequence that resulted error
   • If not an error, give specifics to what is incorrect and what is the correct information
10. Attach file using the clip icon
11. Click Submit

In your email, compose an email the usual:

1. In To: field, enter [email protected]
2. In Cc: add secondary contacts (CCs)
   • Secondary Contacts will automatically be added as recipients in replies of associated tickets and can access those tickets via portal.
3. Enter Subject and type a brief description of the needed assistance
4. Enter description and type a detailed explanation of the needed assistance
   • If there are multiple offices, which office the described is occurring
   • If there is an error message, the state the sequence that resulted error
   • If not an error, give specifics to what is incorrect and what is the correct information
5. Attach file using the clip icon
6. Click Send

Once the ticket has been submitted, user can confirm and check the ticket on AccountTECH Customer Support Portal.

In My Area tab, the ticket submitted will be listed automatically.

1. Use the Search ticket field to locate a ticket
2. This is where all user tickets will be listed

Please ensure that user is logged in to Customer Support Portal. See article AccountTECH Customer Support Portal: Sign in