When errors occur during submission, this is often due to information missing on the property or person record, or updates that violate Realogy's validation rules. This is a master article that will include a list of common submission errors, and links to step-by-step instructions on how to resolve the error.
Common dash Submission Errors
- Business Rule Violation(s) has occurred. : Commission percentage of list/buy side agents should be 100
- Business Rule Violation(s) has occurred. : Multiple Primary Agents Specified
- Business Rule Violation(s) has occurred. : No or Invalid Agents Sent
- Business Rule Violation(s) has occurred. : Only Pending transactions can be canceled
- Execution Timeout Expired
- Property Description is Required for Listings
- The Type Code and Property Type combination is invalid or the Type Code is not set
- This Active Property (OL) is Missing either the Listing Gross Commission or the Listing Price
- Validation failed: The value 'AC' is invalid according to its datatype 'String'
- Business Rule Violation(s) has occurred. : Transaction is locked down for update. Please contact Ops team for update.
- Seller/Buyer/Landlord/Tenant/Client person name not supplied
- (RT) Error getting transaction data: Error converting data type varchar to numeric
- (EX) This person is excluded from submission
- Business Rule(s) Violation has occurred. Cannot update transaction as there are payment associated.
- Microsoft Xlang: error has occurred while processing the message
- Error getting data for submitID
- Business Rule Violation(s) has occurred. :Canceled transaction cannot be updated.
- Business Rule Violation(s) has occurred. : Can not add multiple sales roles for same office.
- (EX) This property was closed before the migration date.
- (EX) DeActivation date must be after Active since date for each deactivated role
- Business Rule Violation(s) has occurred. :Invalid Media Format specified:Key:,Code:,Description:URL
- Business Rule Violation(s) has occurred. :Multiple Open Houses cannot be on same datetime
- (RFE) Validation failed: Income Received Date
- One of this fields is missing: PrimaryPhoneNumber, ProviderIdentifier
- Business Rule Violation(s) has occurred: Invalid listing type and property type combination
- This Pending property (OS) is missing either the selling gross commission or the selling price
- Unable to find the result for the identifiers supplied Parameter name: identifier
- Communication error calling endpoint
- Provider mismatch. Not a Valid Provider
- Internal Server Error. Trace ID =
- Unknown Transaction type
- (RFE) Validation Failed. The 'OfficeGuid' element is invalid - The value '1111' is invalid according to its datatype 'String' - The Pattern constraint failed.